Privacy Policy
Last Updated: 2026 • The Polite Solution & Thingify
1. Introduction
Welcome to The Polite Solution. This Privacy Policy outlines how The Polite Solution ("Company", "we", "our", or "us") manages and protects your information across our corporate digital presence and our products, including our flagship platform Thingify.
2. Information We Collect
We collect information that you directly provide when interacting with us or our platforms:
- Direct Inquiries: Name, email address, company name, and message contents submitted through our contact forms.
- Product Interactions: Account credentials, creator portfolio details, and print queue requirements when engaging with Thingify.
- Technical Metadata: Browser type, approximate location, device characteristics, and anonymized access logs for performance optimization.
3. How We Use Information
The information we gather is used strictly to fulfill legitimate operational purposes:
- To respond to your inquiries and explore collaborative opportunities.
- To develop, improve, and maintain the functionality of our products, including Thingify.
- To safeguard against unauthorized access, malicious behavior, or security breaches.
4. Intellectual Property & 3D File Data
We treat all 3D files, CAD schematics, and design metadata uploaded to Thingify with confidentiality. Creators retain ownership of their proprietary designs according to the terms specified in their platform licenses.
5. Data Protection & Retention
We apply industry-standard technical measures to prevent unauthorized data loss, alteration, or interception. Data is retained only as long as necessary to serve the purposes for which it was originally collected.
Optional Website Analytics
When Google Analytics is configured on this company website, it loads only after you choose Accept analytics. It helps us understand page visits and general device information. Declining keeps Google Analytics disabled. You can change your choice using Analytics preferences in the footer.
Our analytics setup excludes contact-form contents and URL query parameters from page-view data, and disables advertising personalization. Google may process analytics data outside your country. Your preference is stored in this browser; accepting enables Google Analytics cookies. Withdrawing consent stops collection and removes accessible analytics cookies, but does not delete data already processed. Contact us about privacy requests. Thingify is a separate product and may have its own privacy notices.
6. Contact & Data Controller
If you have any questions or requests concerning your personal information, please contact our privacy representative directly at: